Tag: Business

Everywhere we look and even where we don’t look

Hundreds of photos in the past 48 hours. A few from yesterday. Some Disney images will be easy to see, some will not, like in the second photo, an iconic letter.

 

Disneyland Hotel Hallway

 

Disneyland Hotel Convention Center

 

Disneyland Hotel Convention Center Hidden Mickeys

 

Disneyland Hotel Convention Center

 

Disneyland Hotel Convention Center

 

Spend 30 years as a Disney insider and there isn’t much you don’t know about Disney. And your appreciation for what it takes to create Magic is literally unrivaled.

And yet.

And yet your appreciation for what it takes never dulls nor fades. Like the past few days at every turn. In fact, what’s remarkable is that your appreciation becomes greater because you have a new lens.

The lens of a profitable (for the very first time in seven years) entrepreneur.

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You know that feeling when it overwhelms you?

Walt Disney Legacy Award presentation
Lee Cockerell (far left) gifting the very first copy of his second book, The Customer Rules.

 

You know that feeling when it overwhelms you? When someone does something for you that is so wonderful, and so extraordinarily unnecessary?

Profound humility.

And when you realize that you are actually doing the same thing for others but didn’t understand the magnitude. This is a moment.

Two days ago, Lee Cockerell provided a milestone catalyst that changes everything. He has a track record of being that type of person to the world.

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It’s your ship to sink or sail

Disney Executive Leadership Speakers

 

(photo: This venue seats 5,000.)

It has been incredibly interesting to be in charge of everything.

As CEO of your own small business, you can do anything you want.

This is a blessing and a curse.

You might sink your ship. You might discover new shores.

Bottomline, it humbles you in learning why so many people do, or don’t do, the things they do.

Survival.

And if you manage to survive, greed comes a calling asking you to cut corners, take short cuts, exaggerate.

But then you remember the brand you are building – and none of those are even remotely acceptable.

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The difference in attitude is crystal clear

Sanford Orlando Airport Parking garage view

 

(photo: First client call was from the top of the Sanford Orlando airport parking garage… in the car)

The difference in attitude is crystal clear. Imagine yesterday’s call with the CEO. He’s listening to the executive business consultant and determining if it’s a right fit.

It will cost the CEO a lot of money and what’s on the line is his corporate culture – the way his people interact with his cherished customers, and each other.

When the voice coming through the receiver is insanely positive, optimistic, and confident it’s almost too easy.

And the world class business consultant? He’s listening for the same things.

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