The goal is to preserve the Magical Guest Experience (one of our original Seven Guest Service Guidelines) by hiding all the reality of what has to happen to get the work done.
My Disney Institute colleague Mary Flynn coined a phrase that i love and others have modified:
It’s not the Magic that makes it work, it’s the work that makes it Magic.
PS. There are also You Tube videos like this one that remain public even though their creation would be considered a security breach now.
PSS. The Costume facility in the ABC News piece is located at West Clock (what we call it). When i worked at the Jungle Cruise in 1982, wardrobe was located in the Tunnel, below Pinocchio Village Haus.
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