Tag: Travel

Game day, mind

Weather app and Screen Shot
Good thing awakening at 5:00 AM is in my wheelhouse.

Zero degrees comes with traveling to speak about Disney Customer Service.

Early mornings too.

Being a catalyst for .thinking .differently as well.

Two out of three ain’t bad.

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This website is about our MIND. To read today’s post about our BODY, click here.

Show, don’t tell

CHI Health Arena and Convention Center
Good morning Omaha. Sunrise is at 7:45am. A few hours from now.
CHI Health Arena and Convention Center
7:20 AM.

Big Disney Customer Service Keynote speech tomorrow.

Have been in customer service for 55 years.

Have been teaching it for 25 years.

Tomorrow…

If i tell the audience the insights, they’ll never remember.

If i help the audience discover the insights for themselves, they’ll never forget.

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This website is about our MIND. To read today’s post about our BODY, click here.

Over-focused travel, mind

In flight to Atlanta now and wondering if i’ll have to go outside in the next four days.

Intentionally booked a mid-morning flight. This allows me to wake up like normal, with decent odds of eight hours sleep.

A 7am flight requires an extra-early wake up. This removes an 8-hour sleep off the table.

Intentionally booked a two+ hour layover. Why? This allows a buffer for flight delay challenges.

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This website is about our MIND. To read today’s post about our BODY, click here.