Today my attitude must insist

Disney Customer Service Keynote Speakers
“Ft Lauderdale, FL – ADA 2015 – Attendees during Friday’s sessions at the gMed Summit here today, Friday June 19, 2015. Attendees and users learn the latest developments in the gMed suite of tools for gastrointerologists and their practice. Photo by © MedMeetingImages/Todd Buchanan 2015 Contact Info: [email protected]

 

My attitude today is this:

Today’s audience will walk away never thinking about customer service in the same way again.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our mental attitude. To easily and safely leave this site to read today’s post on jeff’s physical health website, click here.

 

Now and then at Walt Disney World

Disney's Contemporary Resort
Where i stood to take this photo used to be a parking lot, and the Convention Center (right) used to be a parking lot too.

 

The Walt Disney World full-marathon is today. Something like 100k runners and fans. So many dreams for so many people. Most people who run their first marathon never keep running. But some do. Today we hope to add a few more lifetime wellness advocates to the list.

On a side note, January (mid-1980’s) used to be a “ghost town” at Walt Disney World. As a front line Cast Member at Disney’s Contemporary Resort back then, i can see what a wonderful job Marketing has done over the years to give our Guests many reasons to visit every week of every year.

Attitude helps us reach our goals and maintain our goals (for a lifetime). Without cultivating the indomitable will to think positively at all times, What we are cultivating? And are we moving towards quitting or away from it?

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our mental attitude. To easily and safely leave this site to read today’s post on jeff’s physical health website, click here.

 

Why is simplicity so compellingly attractive?

Placing postage stamps upside down
The tradition (now a habit) of placing postage stamps upside down started in 1996. It was a way to say “i love you” to my dying Grandmother.

 

Why is it so challenging to simplify our life?

Simplify.

Simplicity.

Simple.

Doesn’t the very goal word personify simplicity.

How can simplifying be complex, difficult?

Why do so many people, and so many organizations, and so many countries struggle with this?

Why is simplicity so compellingly attractive?

Why is it so difficult?

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our mental attitude. To easily and safely leave this site to read today’s post on jeff’s physical health website, click here.

 

Aha

Osborne Dancing Lights Spectacle
The final night of a 20-year run.

 

Osborne Dancing Lights Spectacle
Walt Disney was a demanding CEO. How could he be anything but?

 

Osborne Dancing Lights Spectacle
Excellence does not fall from the sky by luck or by wishing.

 

Aha.

Just had the moment…

Had been searching for this for days, weeks even…

The reason i need to be so confident is because of the level of leader i’m working with, CEOs.

They do not want any room for doubt. They want reassurance. And even if you can’t guarantee something, they want to be guaranteed that a plan B will circumvent failure.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our mental attitude. To easily and safely leave this site to read today’s post on jeff’s physical health website, click here.

 

Strange Magic

Disney University lobby
Yesterday while running, having fun with potential clients.

 

Strange Magic…

Not the song by Electric Light Orchestra from 1975.

A strange magic has flooded my thoughts with questions.

Questions about fear, opportunity, luck, obligation, and vision.

A few lucky breaks (strange, and magical) combined with a new year of setting (my) corporate direction have collided unexpectedly.

i’ve become busier – sooner than expected – and am overwhelmed with joy, yet faced with a new set of challenges.

Questions like:

  • How much is the content, and how it’s presented, worth?
  • Where is the value and price line that you will not go below?
  • How do i communicate and justify the value?

No one walks into an Apple Store believing they can negotiate the price of an iPhone or MacBook.

No. One.

Why?

Because Apple has set the expectation. Clearly. Most Apple customers understand Apple’s Magic and pay the premium. Those that don’t get it, move on.

This is where i’m at right now.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our mental attitude. To easily and safely leave this site to read today’s post on jeff’s physical health website, click here.