What’s the difference between training and development?
Training to meet customer expectations:
- Trainers
- Procedures
- Manuals
- Objective evaluations
- Compliance
Development to exceed customer expectations:
- Leaders
- No procedures
- No manuals
- Subjective evaluation
- Commitment
We lump these two entirely different tools together as “Training and Development”.
Why is that dangerous?
Lost opportunity?
Easy opportunity?
Lost opportunity.
Which team will win, a well-trained and compliant team or an amazingly developed and committed team?
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