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What’s the difference between training and development?

What’s the difference between training and development?

Training to meet customer expectations:

  • Trainers
  • Procedures
  • Manuals
  • Objective evaluations
  • Compliance

Development to exceed customer expectations:

  • Leaders
  • No procedures
  • No manuals
  • Subjective evaluation
  • Commitment

We lump these two entirely different tools together as “Training and Development”.

Why is that dangerous?

Lost opportunity?

Easy opportunity?

Lost opportunity.

Which team will win, a well-trained and compliant team or an amazingly developed and committed team?

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five different sites.