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Disney Leadership Book

Google Disney Keynote Speakers

Disney Innovation Keynote Speakers
Moving away from business suits.

Google Disney Keynote Speakers.

What did you find?

You know how that happened?

Going the extra inch everyday for 10 years.

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Disney Leadership Book

Where is TEDx AUK?

Where is TEDx AUK?

American University of Kuwait.

In Kuwait City, Kuwait.

Yesterday, April 2, 2019 the first social media content hit the interwebs.

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Disney Leadership Book

20 years of offsite field research

Twenty years of offsite (off-Disney) field research around the world has revealed a unique opportunity to gift the world with the antithesis of going the extra mile.

It’s a gift that provides the solution to delivering world-class customer service that far exceeds the going the extra mile hypothesis.

Note: After serving for 15 years in Walt Disney World operations, i then spent another 15 years creating Magic as a Disney Institute speaker, and have been running my own “Disney” speaking business since 2014.

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Disney Leadership Book

To the encouragers

no smoking at Walt Disney World announcement
Breaking news: With today’s five posts, a decade of prolific blog writing concludes – without missing a single day.

To the encouragers.

And it’s a disproportionately small group…

Thank you.

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Disney Leadership Book

Never dreamed i’d become an avid morning person

Sable palmetto Palms
Florida State Tree, in the wild.

Lose an hour in the morning, and you will spend all day looking for it. — Richard Whately

My day is made between 5 – 7am.

The thought of sleeping past 5am makes me anxious.

Maybe i have issues or blindspots.

All of life is give and take.

In 1999 i became a Disney Institute (DI) Keynote Speaker and Facilitator.

DI multi-day programs began with breakfast at 7am. Facilitators arrived by 6am to set up and have the classroom doors open by 6:45am.

This is how i became a morning person.

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