Categories
Book Publishing

Excuses make the world go round

Arrived November 4. Here is what i hear people say, “ I don’t want to spend that kind of money because I might lose them.” That’s like saying I don’t like to fly because the plane might crash. Of course the plane might crash and of course you may lose your Air Pods.

Excuses make the world go round.

How do i know?

i should have not one, but multiple Disney Business books published by now.

Why are we still waiting?

Wanna see the list (of excuses)?

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Categories
Faith

Mid Life Celebration, the book, has new life

Mid Life Celebration book feedback
A couple days ago, this came in.

A great mentor will not teach you what to think, she will teach you how to think.

If i tell you, you’ll never remember. If i help you figure it out for yourself, you’ll never forget.

Mid Life Celebration’s Amazon book reviews speak directly to being a sober evaluation for a person who’s needing something deeper than a surface-level examination.

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Categories
One Question A Day?

Have you read Mid Life Celebration?

Disney Institute Keynote Speaker
Risk like you mean it.

Have you read Mid Life Celebration?

As a slow reader, it takes me about 75 minutes total.

Faster readers can do it in one hour.

When was the last time you read an entire book in an hour?

At last count (not including all the reads before it was published), i’ve read it 31 times.

At $4.99, the electronic version on Amazon is yours right now.

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Categories
Glacier National Park

45 Postcards

Postcard writing
Postcard writing yesterday on two Delta flights.

 

Postcard writing
Postcard writing, context for location.

 

Postcard writing
Postcard writing, more context for location.

 

Wrote, addressed, and dated 45 postcards yesterday.

So?

Can’t recall ever doing that in 59 years on our planet.

This year is the first time visiting Glacier National Park five times in one Summer too.

And every day of writing five daily, differently-themed blog posts beats the old record by one day.

 

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Categories
Disney Leadership Book

You can’t improve what you don’t measure

Glacier Park Mountain Goat family
Glacier Natinal Park Mountain Goat family on Mt Oberlin trail, August 2018. The adult goat has a radio collar to track habits. Tracking habits helps improve wildlife behavior in heavy human exposure areas, like Glacier.

 

Three Mountain Goats on Mt Oberlin Trail from jeff noel on Vimeo.

 

You can’t improve what you don’t measure.

 

And, you must be vigilant in deciding what and how to measure.

Measuring customer satisfaction is dangerous.

Measuring customer love is harder, and exponentially better.

At Disney, we measure the four key drivers to Guest Satisfaction but only share the percent excellent with our Cast.

If we included all the “good” and “very good” ratings, we’d lull ourselves into a false belief that our Guests (and Cast) love us.

Good and very good aren’t good enough.

Not for love.

For love, your customers must feel some emotional connection and an undeniable commitment from your organization that they mean everything to you.

PS. To make our lives challenging, there are things that can be measured that don’t matter, and things that matter that can’t be measured. Satisfaction can be measured, love, not so much. Generally though, love can be measured by repeat visitation and intent to definitely recommend.

 

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