strategy – Disney Leadership Keynote Speaker

Long term

chalk your walk — Chalk your walk – today March 22 – to spread good karma for people who will be outside more than ever before this century.

Long term investments are just that, long term.

No matter the weather, and especially in dramatic weather, you invest and hold.

Disney stock, as we’ve talked about, is a long-term strategy.

Last week’s close at $86 is a disaster compared to the $150’s it peaked at before Covid-19.

The disciplined mindset to think long-term is decently rare.

Conversely, the disciplined mindset to have more (short-term) cash on hand is decently rare too – don’t let cash sit without your money working for you, right?

And then there’s Covid-19.

Cash is a good strategy now – this may continue for another year.

Or longer.

All of a sudden, my strategy doesn’t look so ridiculous.

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The Disney Look is part of a positive corporate attitude

Disney Culture Speakers — From a mid-1980’s Disney Look Book.

We have a business strategy at Disney in our Theme Park and Resort Properties that calls for the deliberate separation of Onstage and Backstage.

You can literally find anything on the Internet and i found this ABC News video segment for our Magic Kingdom wardrobe facility.

The goal is to preserve the Magical Guest Experience (one of our original Seven Guest Service Guidelines) by hiding all the reality of what has to happen to get the work done.

My Disney Institute colleague Mary Flynn coined a phrase that i love and others have modified:

It’s not the Magic that makes it work, it’s the work that makes it Magic.

PS. There are also You Tube videos like this one that remain public even though their creation would be considered a security breach now.

PSS. The Costume facility in the ABC News piece is located at West Clock (what we call it). When i worked at the Jungle Cruise in 1982, wardrobe was located in the Tunnel, below Pinocchio Village Haus.

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This website is about our MIND. To read today’s post about our BODY, click here.

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Mr. Disney, just what do you do?

Disney Customer Service Keynote Speaker — This isn’t a big deal at Disney. Why? Because this type of story is happening all day, every day. To an outsider it sounds like a special incident. To our Cast, it’s simply business as usual. can you comprehend that happening in your organization?

Imagine a child asking a 57-year old Walt Disney, “Mr. Disney, just what do you do?”

Walt would respond that he no longer drew cartoons, nor came up with the ideas. He would add that he’s actually more like a bumble bee, going around from place to place in the organization and sort of pollinating everything.

So, Mr. jeff, just what to you do?

Wanted to share with you that the organizational blueprints i always speak of make up the core content of my business. My purpose is to do speeches and advising for people and organizations who want to change the world.

i’ve deconstructed, and then reconstructed, Disney’s DNA. From 30 years of living it and teaching it, i’ve found powerfully simplistic ways to enable any employee at any level to use the content for all five core topics. Equally, any company in any industry can use it as well.

What i was driving at all along (and sorry, it’s challenging when it’s just words on a screen) was to illustrate that the Purple Balloon story is a great Customer Service story, yet it’s simply business as usual at Disney. i think many readers miss the point that it’s the culture and it happens all day, every day. And that it is the result of deeply intentional structure and process, blueprints if you will.

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This website is about our MIND. To read today’s post about our BODY, click here.

#Hope

Hope is a great strategy but a poor tactic.

Attitude is hope’s super power.

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our mental attitude. To easily and safely leave this site to read today’s post on jeff’s physical health website, click here.

When was the last time we had an awesome good news, bad news day?

Large Nemo fish prop in classroom — Classroom prop reminds us to just keep swimming

When was the last time we had an awesome good news/bad news day?

It was yesterday for me.

And an amazing reminder at how much saying very little can be effective when emotions are high.

Patience is a well known virtue.

Strategy, a common business virtue.

Therefore, patience is an excellent business strategy.

Key reminder reinforced – big time.

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