Categories
Hope

When 99% is not enough

The Garmin Satellite GPS device reads 9,156′ above sea level. With no internet connection in one-million acres, best to be prepared. Can send an SOS signal. Device also tracks your coordinates for others to locate. This device speaks of 100% commitment. In 2020 a climbing helmet ups the commitment.

When 99% is not enough?

When you’re looking for commitment.

The higher the stakes, the more non-negotiable commitment becomes.

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Categories
Disney Leadership Book

Taking risks is like oxygen

Disney jeff noel customer service points
Four world-class customer service insights (the basics) and two bonus insights.

Taking risks is like oxygen. You can’t imagine not breathing oxygen.

So, you’re the same with risk? You can’t imagine not taking risks?

May your answer inspire you.

i’m going to do something today that i’ve never done before.

In exchange, i’m asking you to do the same.

What?

i’ve never spoken without slides, it’s a Disney thing.

Why?

i believe slides can potentially limit a speaker.

And i believe this speech is going to be the best Customer service keynote i’ve ever given.

i’m confident, excited, and inspired.

Now you.

In exchange, i’m asking you to do something you’ve (probably) never done before.

i’m asking you to commit to listening and participating as if my content is the most significant customer service message you will ever receive.

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Categories
Dear Son

‘Twas the night before Christmas (2018)

discomfort
No one has to believe this. And for some, it’s all they believe. Not only is it the price, it’s the path. It’s so beautiful.

 

‘Twas the night before Christmas (2018).

Will this be my final Christmas Eve?

Note: i write this post 60 days before this goes live. Not only could this be my final Christmas Eve, it could also be my final October 24th.

.think .differently means something only if i do it.

 

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Categories
Hope

What are you afraid of?

Reflections from the longest (timewise) trip ever (Orlando to Vail) a few days ago…

air travel
Leaving Orlando the other day.

iPhone deconstructed
First class seats.

Denver snow
Look closely and it will make sense….Denver snow on a field as we near the runway.

Westin Vail
Westin Vail…checked on airport to Westin shuttles. There are none. Hadn’t heard from the client regarding my request for pre-arranged airport transfer.

Denver snow
De-icing. A medical emergency on an arriving flight put the airport on hold. The backlog for de-icing after the plane landed took our plane two hours to recover from.

Colorado
Colorado…a road and a river.

Colorado
Colorado…the plateau gives way to massive erosion for thousands of years (or more).

Colorado
Colorado plateau remnants.

Colorado
Grand Junction, Colorado. We deplaned and the regional pilots bought everyone pizza and snacks. It was a 16-hour day door-to-door for me.

What are you afraid of?

In life or three days ago?

Three days ago.

i was afraid i wouldn’t get to the speaking venue by 8am the next day.

All told, it took 16 hours from door to door.

In life.

i’m afraid there are people who are afraid of life and there’s nothing i can do.

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Categories
Hope

Classic one door closes, another opens…

Kane Brown
Stumbled upon this Country artist. He sang covers on You Tube and got discovered.

 

Sometimes the things that don’t work out couldn’t work out any better.  – Kane Brown

Sometimes the finish line is just the start of something new.   – Kane Brown

Ps. Click the bold hyperlink above to sample the song.

 

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This website is about our MIND. To read today’s post about our BODY, click here.

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