Categories
Balance (yeah right)

Hitting the ground running

What is unseen is the single Mickey Mouse balloon on the back side of the cake. The extra inch because it was easy to do and had a wow-factor to those who noticed.
Go the extra inch is a phrase i operationalized (made into a cultural habit) at Disney Institute from 2011-2014.

One of the key Disney business insights is understanding what industry expectations are and then exceeding those expectations in a scalable fashion so as to develop a reputation that not only leads the category, but potentially becomes the category.

Most podcasts are done in the same Host studio week after week.

Going on location and being in person with your podcast host(ess) is not normal.

Not normal is a great place to start.

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Categories
Recommit

Adventure is out there

Two days ago at Cheryl’s Disney retirement party at Disney’s Grand Floridian Resort and Spa.

Adventure is out there.

It may not be in focus.

That’s your job.

What?

To focus on it.

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Categories
Disney Leadership Book

Cheryl retires in 3 days

Without reading the names, you’d have to assume there’s a Disney legacy in this photo.

Cheryl retires in 3 days after a 36-year Disney career.

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Categories
Would Your Life Change?

#dothisforyou

If Disney Ran Your Life.

If Disney Ran Your Life, what would improve immediately? Balance is not a myth. Apply Disney business wisdom to personal vibrancy. #ifdisneyranyourlifepodcast on iTunes

#dothisforyou

You deserve it.

Seriously.

(csn, txt a photo of this post when you read it. thx)

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Categories
The Next Lecture

Disney Customer Service Mindset

Relentless pursuit.

Disney Customer Service Mindset.

Customer service is simple – be nice enough to exceed the normal expectation.

You can be nicer if you have the ability (time, resources, energy, money, or set a new standard), but being nice enough to exceed the normal expectation is all that’s required.

Exceeding doesn’t discriminate, meaning any amount of effort that exceeds is enough to exceed, even if it’s an insignificant amount of effort.

Obviously the extra mile is a sure bet for exceeding customer expectations, but going the extra mile is not even remotely sustainable.

Going the extra inch – a seemingly insignificant effort – will not only exceed expectations, it is insanely easy to do.

As simple as making eye contact and smiling.

As simple as saying please and thank you.

As simple as introducing yourself, first.

As simple as initiating a warm salutation.

As simple as being assertively friendly – meaning if you see a customer who you can tell has a question, rather than wait for the question, ask the question, “May i help you find something?”

You were going to answer the question anyway, why not initiate it.

Why would you wait?

Ever.

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.