January 25, 1982

Halloween Card
Disney Institute colleague gifted a hand-made “Halloween going-away” card.

Day One.

Monday, 9:00 AM.

Disney University.

Disney Traditions class.

January 25.

1982.

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This website is about our MIND. To read today’s post about our BODY, click here.

Let’s go

disney customer service keynote speaker
Disney Customer Service Keynote Speaker. Yeah, that’s me.

What do you want to accomplish by December 31, 2025?

Why is that important?

Who decided these goals are the most important?

What criteria did you use to filter these goals to the top, from other important goals?

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This website is about our MIND. To read today’s post about our BODY, click here.

In Disney’s mind

Disney leaders at a January 2025 reunion
Leaders that helped open (1988) Disney’s Grand Floridian Resort. L-R: Laura, Kathy, Rick, John, Barry, me, Sonya, Spencer, Jean, Craig, and Tracy. Photo: January 7, 2025.

In Walt Disney’s mind, nothing was impossible.

Walt famously said, “It’s kinda fun to do the impossible.”

Today’s posts are photos of a small band of Resort Operations Leaders from the 1970’s through today (Jan 2025). We gathered two days ago to keep the bond, the memories, and the laughs alive.

Walt’s attitude is what made Disney a world-famous Customer Service organization.

Everyone in today’s pictures helped protect, maintain, and improve Walt Disney’s legacy for excellence.

Note: Thanks to Rick Allen, the event organizer, for capturing and sharing today’s photos. Believe it or not, i didn’t take a single photo. Intentionally.

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This website is about our MIND. To read today’s post about our BODY, click here.

Disney CEO and me

Disney CEO Michael Eisner and Frank Wells, COO
September 1984. Cheryl and i started the same time these two joined Disney. Disney needed someone at the very top, and someone at the very bottom.

Jeff’s rap song

Written while having fun thinking about how to tell prospective clients that i’m not an entertainer, but i have been told i’m entertaining.

Rev: 11.14.21

i’m not an entertainer, but i am entertaining 

i’m not a king, but i am in a kingdom

It’s not the magic that makes it work, it’s the work that makes it magic

(that’s as far as i’ve ever gotten…likely to never be finished)

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This website is about our MIND. To read today’s post about our BODY, click here.

Tools

Tools.

Airport travel delay greeting.

How did you measure the difference?

Was the difference an extra mile or inch?

Wow!

Demographics, and, psychographics.

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This website is about our MIND. To read today’s post about our BODY, click here.