Tag: Disney

Tools

Tools.

Airport travel delay greeting.

How did you measure the difference?

Was the difference an extra mile or inch?

Wow!

Demographics, and, psychographics.

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This website is about our MIND. To read today’s post about our BODY, click here.

Harsh Reality

Three dinners.

No celebration, no milestone, no promotion, no holiday. It’s simply been a long day/week/month/year and you don’t feel like cooking. So you go to a nice, but def not fancy, place. Outback, Chilis, etc.

One’s amazing. One’s awful. One goes just the way you thought it would go.

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This website is about our MIND. To read today’s post about our BODY, click here.

Day One

dark image with the word SERVE
dark image with the word Day One

9:00 AM.

Monday.

Disney University.

A classroom with 50 people, including two instructors.

Everyone is brand new, first day at Disney, except the instructors. A full-day class called Disney Traditions. Every brand new Disney employee (Cast Member) attends this on Day One, no exceptions.

It’s January 25…1982.

By the end of the day everyone, including me, was crystal clear about our top three priorities, in priority order.

  1. Make people happy
  2. Pick up trash.
  3. Do the job you were hired to do.

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This website is about our MIND. To read today’s post about our BODY, click here.

2024’s final week, mind

Mickey Mouse and Jeff Noel at Disney Institute
Mickey just told me he and Minnie have never had Christmas week off.

Have had the past decade of Christmas weeks off.

Ten straight years.

The full week from Christmas Eve to New Years Day.

Off.

Why?

Started a business in 2009. Then retired from Walt Disney World in 2014.

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This website is about our MIND. To read today’s post about our BODY, click here.

Detail secrets

4-second video: DU. Attention to detail is our (Disney’s) secret.
Two retirees at Magic Kingdom entrance
Does that guy’s hat say, Glacier National Park?

Exceed expectations, pay attention to details.

dad

While at Disney Institute (DI), early in my DI career, i developed and operationalized this “Disney Customer Service” mantra. It wasn’t the content specialist designer mindset that created this. It was me trying to simplify a sparkly-design mentality. The bells and whistles, pixie-dusted vernacular had our (paying) audience blinded to the simple Disney DNA. i made and continue to make it my life’s work to deconstruct and then reconstruct Disney’s world-class operational DNA. “Pay attention to details, exceed expectations.”

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This website is about our MIND. To read today’s post about our BODY, click here.