Do you let truth scare or inspire?

Disney Institute speakers
Madison Square Garden Theater, Disney Institute team that delivered Customer Service training for all the game day staff for Super Bowl 48.

Do you let truth scare or inspire?

For example…

To learn from experience you must have different experiences.

But doing things we’ve never done before can be scary.

And…

Doing things we’ve never done before can be exciting.

Moving forward and growing often come with detours and growing pains.

These are gifts to diversify your experiences, which in turn grow your confidence.

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This is your choice whether you believe it or not

Disney Leadership thesis
Teaching this Disney business insight changed my life and continues to drive personal transformation.

This is your choice whether you believe it or not.

What?

Waiting and doing nothing.

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Taking risks is like oxygen

Disney jeff noel customer service points
Four world-class customer service insights (the basics) and two bonus insights.

Taking risks is like oxygen. You can’t imagine not breathing oxygen.

So, you’re the same with risk? You can’t imagine not taking risks?

May your answer inspire you.

i’m going to do something today that i’ve never done before.

In exchange, i’m asking you to do the same.

What?

i’ve never spoken without slides, it’s a Disney thing.

Why?

i believe slides can potentially limit a speaker.

And i believe this speech is going to be the best Customer service keynote i’ve ever given.

i’m confident, excited, and inspired.

Now you.

In exchange, i’m asking you to do something you’ve (probably) never done before.

i’m asking you to commit to listening and participating as if my content is the most significant customer service message you will ever receive.

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The only constant at Disney is change

Disney Institute Keynote Speakers
First Disney Institute business card from 1999 and a later version, before we moved to Celebration Place 200, from the 220 building.

The only at Disney constant is change.

Same with you as CEO of You, Inc.

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Fear is one of two things for everyone

Lyft rides summary
After a lifetime of driving myself to the airport, enter Lyft. i will never use a taxi again. Doubtful i will ever drive myself and park at the airport again.

I have lived my life according to this principle: If I’m afraid of it, then I must do it.  – Erica Jong

Fear is one of two things for everyone.

  1. Discomfort
  2. Invitation

Discomfort doesn’t nurture nor feed our comfort zone, so we avoid or escape it.

Invitations are opportunities for the taking.

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This website is about our MIND. To read today’s post about our BODY, click here.

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