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The Next Lecture

Disneyland Greetings

jeff noel and Pluto
Last night at Disney’s California Adventure.

Disneyland Greetings.

Why am i at Disneyland?

To record an episode of If Disney Ran Your Life podcast.

More specifically, to record episode 2 (Cardio) of Season 5 about Body – physical vibrancy.

Why here?

Because Disney represents excellence, Disneyland represents excellence (and a new beginning), and If Disney Ran Your Life podcast represents excellence in .thinking .differently

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This website is about our MIND. To read today’s post about our BODY, click here.

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The Next Lecture

What’s your plan for overwhelm?

Heceta, Oregon lighthouse.
Context. Last night.

What’s your plan for overwhelm?

Slow and steady, chipping away small victories that seem insignificant?

Perfect?

Overwhelm’s main cause is trying to do more than you are currently capable of doing.

This is the secret approach, small, seemingly insignificant modifications to your life.

If Disney Ran Your Life podcast 2020 encompasses seven seasons and approximately 70 episodes.

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.

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Disney Customer Service Mindset

Relentless pursuit.

Disney Customer Service Mindset.

Customer service is simple – be nice enough to exceed the normal expectation.

You can be nicer if you have the ability (time, resources, energy, money, or set a new standard), but being nice enough to exceed the normal expectation is all that’s required.

Exceeding doesn’t discriminate, meaning any amount of effort that exceeds is enough to exceed, even if it’s an insignificant amount of effort.

Obviously the extra mile is a sure bet for exceeding customer expectations, but going the extra mile is not even remotely sustainable.

Going the extra inch – a seemingly insignificant effort – will not only exceed expectations, it is insanely easy to do.

As simple as making eye contact and smiling.

As simple as saying please and thank you.

As simple as introducing yourself, first.

As simple as initiating a warm salutation.

As simple as being assertively friendly – meaning if you see a customer who you can tell has a question, rather than wait for the question, ask the question, “May i help you find something?”

You were going to answer the question anyway, why not initiate it.

Why would you wait?

Ever.

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This website is about our MIND. To read today’s post about our BODY, click here.

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Record like you mean it

Jody Maberry’s head is barely visible lower left. Our event photographer is in PIXAR shirt, and me sitting on the sidewalk outside the former Disney Institute main studio.

Record like you mean it.

What?

Reflecting this morning on the 48-hour eve of Season 3, Episode 3 release on February 7, 2020.

Jody Maberry and i have recorded over 50 episodes and yet publicly on iTunes, only two show.

If Disney Ran Your Life may not change the world, but i have no doubt it can change someone’s world.

It did mine.

Maybe yours.

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.

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Three in one

January 9, 2007. Three in one.

Crazy idea.

Three in one?

  1. Podcast.
  2. Online course.
  3. Masterclass.

If Disney Ran Your Life podcast.

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.