Categories
Disney Leadership Book

20 years of offsite field research

Twenty years of offsite (off-Disney) field research around the world has revealed a unique opportunity to gift the world with the antithesis of going the extra mile.

It’s a gift that provides the solution to delivering world-class customer service that far exceeds the going the extra mile hypothesis.

Note: After serving for 15 years in Walt Disney World operations, i then spent another 15 years creating Magic as a Disney Institute speaker, and have been running my own “Disney” speaking business since 2014.

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Five Daily Blogs, Seriously?

The key to great customer service

Walt Disney by Sleeping Beauty Castle
Our world-class customer service didn’t fall from the sky. Over the decades we have over-focused on the same things others under-focus on or ignore.

The key to great customer service is revealed at the next blog. The link is in the sentence below the five dots. Please be prepared to have everything you believe about customer service to be challenged.

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Everything Is Important

Thinking inside the box template

Grocery store display
Random pile of boxes from Bailey’s General Store on Sanibel Island a couple days ago.

 

Thinking inside the box template

What do you want to be?

What do you need to do to be that?

Who’s your customer?

What do you want them to feel?

How much risk?

How much work?

Does it really matter?

Is it possible?

Are you satisfied?

 

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This website is about our mental attitude. To easily and safely leave this site to read today’s post on jeff’s physical health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.