Disney Leadership Keynote Speaker
Five daily blogs about life's 5 big choices on five interconnected sites.
Disney Institute class…
Disney’s Approach to Customer Service.
Thesis statement…
Exceed expectations, pay attention to details.
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This website is about our MIND. To read today’s post about our BODY, click here.
What do you want to accomplish by December 31, 2025?
Why is that important?
Who decided these goals are the most important?
What criteria did you use to filter these goals to the top, from other important goals?
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This website is about our MIND. To read today’s post about our BODY, click here.
Tools.
Airport travel delay greeting.
How did you measure the difference?
Was the difference an extra mile or inch?
Wow!
Demographics, and, psychographics.
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This website is about our MIND. To read today’s post about our BODY, click here.
Three dinners.
No celebration, no milestone, no promotion, no holiday. It’s simply been a long day/week/month/year and you don’t feel like cooking. So you go to a nice, but def not fancy, place. Outback, Chilis, etc.
One’s amazing. One’s awful. One goes just the way you thought it would go.
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This website is about our MIND. To read today’s post about our BODY, click here.
9:00 AM.
Monday.
Disney University.
A classroom with 50 people, including two instructors.
Everyone is brand new, first day at Disney, except the instructors. A full-day class called Disney Traditions. Every brand new Disney employee (Cast Member) attends this on Day One, no exceptions.
It’s January 25…1982.
By the end of the day everyone, including me, was crystal clear about our top three priorities, in priority order.
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This website is about our MIND. To read today’s post about our BODY, click here.