Disney Institute Customer Service, mind

Disney Institute facilitators with Mickey Mouse
L-R: Mark, Sharon, me, Mickey, Chris, and a Production Assistant i can’t recall. Photo is a random grab from my photo’s archive.

Disney Institute class…

Disney’s Approach to Customer Service.

Thesis statement…

Exceed expectations, pay attention to details.

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This website is about our MIND. To read today’s post about our BODY, click here.

Let’s go

disney customer service keynote speaker
Disney Customer Service Keynote Speaker. Yeah, that’s me.

What do you want to accomplish by December 31, 2025?

Why is that important?

Who decided these goals are the most important?

What criteria did you use to filter these goals to the top, from other important goals?

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This website is about our MIND. To read today’s post about our BODY, click here.

Tools

Tools.

Airport travel delay greeting.

How did you measure the difference?

Was the difference an extra mile or inch?

Wow!

Demographics, and, psychographics.

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This website is about our MIND. To read today’s post about our BODY, click here.

Harsh Reality

Three dinners.

No celebration, no milestone, no promotion, no holiday. It’s simply been a long day/week/month/year and you don’t feel like cooking. So you go to a nice, but def not fancy, place. Outback, Chilis, etc.

One’s amazing. One’s awful. One goes just the way you thought it would go.

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This website is about our MIND. To read today’s post about our BODY, click here.