
Disney Institute class…
Disney’s Approach to Customer Service.
Thesis statement…
Exceed expectations, pay attention to details.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.
Disney Leadership Keynote Speaker
Five daily blogs about life's 5 big choices on five interconnected sites.

Disney Institute class…
Disney’s Approach to Customer Service.
Thesis statement…
Exceed expectations, pay attention to details.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.

What do you want to accomplish by December 31, 2025?
Why is that important?
Who decided these goals are the most important?
What criteria did you use to filter these goals to the top, from other important goals?
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.

One person.
One song.
Sung twice.
Which do you like more?
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.












Tools.
Airport travel delay greeting.
How did you measure the difference?
Was the difference an extra mile or inch?
Wow!
Demographics, and, psychographics.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.

Three dinners.
No celebration, no milestone, no promotion, no holiday. It’s simply been a long day/week/month/year and you don’t feel like cooking. So you go to a nice, but def not fancy, place. Outback, Chilis, etc.
One’s amazing. One’s awful. One goes just the way you thought it would go.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.