Tag: Disney Institute

Disney Institute executive resource debrief, mind

flowers in car
An unexpected surprise. Handpicked and arranged by Cheryl. Placed in the car without my knowledge. Wow! Drove this 1990 Camry to Walt Disney World to check in for the week.

Not gonna lie.

i’m nervous about today’s debrief.

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This website is about our MIND. To read today’s post about our BODY, click here.

Disney Institute Leadership Excellence, mind

leadership chain of excellence
Shhhh…don’t show this to anyone. It’s the answers from the final exam.

Disney Institute class…

Disney’s Approach to Leadership Excellence.

Thesis statement…

We judge ourselves on our intentions, others judge us on our behaviors.

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This website is about our MIND. To read today’s post about our BODY, click here.

Disney Institute Employee Engagement, mind

disney toy figurines in mountains
By design. The Pixar movie characters from SOUL. As a bonus, Walt Disney World 50th anniversary pin. Why do this? To help me remember what year the photos were taken.

Disney Institute class…

Disney’s Approach to Employee Engagement.

(i taught it when it was called, Disney’s Approach to People Management. Note: The content hasn’t changed, just the name, for marketing reasons.)

Thesis statement…

Culture by design, not by default.

Every organization has a corporate culture. Few (almost none) are by design.

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This website is about our MIND. To read today’s post about our BODY, click here.

Disney Institute Customer Service, mind

Disney Institute facilitators with Mickey Mouse
L-R: Mark, Sharon, me, Mickey, Chris, and a Production Assistant i can’t recall. Photo is a random grab from my photo’s archive.

Disney Institute class…

Disney’s Approach to Customer Service.

Thesis statement…

Exceed expectations, pay attention to details.

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This website is about our MIND. To read today’s post about our BODY, click here.

Going to Walt Disney World, mind

Going to Walt Disney World?

Yes.

When?

Today.

Don’t you do that frequently?

Yes.

Is this something different?

Yes.

Checking into Disney’s Contemporary Resort for four nights.

Note: Praying for humility.

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This website is about our MIND. To read today’s post about our BODY, click here.