Tag: Service

Day One

dark image with the word SERVE
dark image with the word Day One

9:00 AM.

Monday.

Disney University.

A classroom with 50 people, including two instructors.

Everyone is brand new, first day at Disney, except the instructors. A full-day class called Disney Traditions. Every brand new Disney employee (Cast Member) attends this on Day One, no exceptions.

It’s January 25…1982.

By the end of the day everyone, including me, was crystal clear about our top three priorities, in priority order.

  1. Make people happy
  2. Pick up trash.
  3. Do the job you were hired to do.

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This website is about our MIND. To read today’s post about our BODY, click here.

Car repair stereotypes

tire with screw puncture
This nail is today’s blog’s catalyst.

How many auto repair franchises have you easily trusted in your lifetime?

How many auto repair mechanics have you trusted?

Why?

Because they control the narrative. And you have no way to prove them wrong. And, you can’t live without your vehicle.

Your life has to ‘keep moving’.

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This website is about our MIND. To read today’s post about our BODY, click here.

SDS Context

Mickey Mouse drawing by Jeff Noel
January 25, 1982. Disney University. The first MM drawing was pathetic.

Service, Disney Style. Context…

Books?

Spring Grove, PA.

Traditions – 3 jobs.

Draw Mickey – twice.

4 Basics…

  1. Goal
  2. Tools (free, unlimited)
  3. Reason
  4. Consistency

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This website is about our MIND. To read today’s post about our BODY, click here.

Think like Michelangelo painted

red backpack with buttons and patch
Biz trip Oct 2021.

Are you doing what you dreamt about as a child?

Did what you dream about doing as a young child involve world-class customer service?

Do you and your customers benefit when customer service levels are raised?

Have you learned all there is to know about exceptional customer service?

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This website is about our MIND. To read today’s post about our BODY, click here.

Handful of Disney speaking firsts

Jeff Noel disney speaker signage
Didn’t see this until it was over.

First time in Walt Disney’s World’s 50-year history that a conference speaker walked from their house to a Disney Convention Center to give a Disney Keynote speech.

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This website is about our MIND. To read today’s post about our BODY, click here.