
You were born to triumph with optimism and possibility.
Think like you mean it.
Grow like you mean it.
Improve like you mean it.
Teach like you mean it.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.
Disney Leadership Keynote Speaker
Five daily blogs about life's 5 big choices on five interconnected sites.

You were born to triumph with optimism and possibility.
Think like you mean it.
Grow like you mean it.
Improve like you mean it.
Teach like you mean it.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.

When 99% is not enough?
When you’re looking for commitment.
The higher the stakes, the more non-negotiable commitment becomes.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Taking risks is like oxygen. You can’t imagine not breathing oxygen.
So, you’re the same with risk? You can’t imagine not taking risks?
May your answer inspire you.
i’m going to do something today that i’ve never done before.
In exchange, i’m asking you to do the same.
What?
i’ve never spoken without slides, it’s a Disney thing.
Why?
i believe slides can potentially limit a speaker.
And i believe this speech is going to be the best Customer service keynote i’ve ever given.
i’m confident, excited, and inspired.
Now you.
In exchange, i’m asking you to do something you’ve (probably) never done before.
i’m asking you to commit to listening and participating as if my content is the most significant customer service message you will ever receive.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.

‘Twas the night before Christmas (2018).
Will this be my final Christmas Eve?
Note: i write this post 60 days before this goes live. Not only could this be my final Christmas Eve, it could also be my final October 24th.
.think .differently means something only if i do it.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.