Hope – Disney Leadership Keynote Speaker

Hope it’s forgettable

Glacier National Park (GNP). Lake McDonald.

Can you recall the last time you were bitter about your circumstances? What if you couldn’t?
dad

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When 99% is not enough

The Garmin Satellite GPS device reads 9,156′ above sea level. With no internet connection in one-million acres, best to be prepared. Can send an SOS signal. Device also tracks your coordinates for others to locate. This device speaks of 100% commitment. In 2020 a climbing helmet ups the commitment.

When 99% is not enough?

When you’re looking for commitment.

The higher the stakes, the more non-negotiable commitment becomes.

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Taking risks is like oxygen

Disney jeff noel customer service points — Four world-class customer service insights (the basics) and two bonus insights.

Taking risks is like oxygen. You can’t imagine not breathing oxygen.

So, you’re the same with risk? You can’t imagine not taking risks?

May your answer inspire you.

i’m going to do something today that i’ve never done before.

In exchange, i’m asking you to do the same.

What?

i’ve never spoken without slides, it’s a Disney thing.

Why?

i believe slides can potentially limit a speaker.

And i believe this speech is going to be the best Customer service keynote i’ve ever given.

i’m confident, excited, and inspired.

Now you.

In exchange, i’m asking you to do something you’ve (probably) never done before.

i’m asking you to commit to listening and participating as if my content is the most significant customer service message you will ever receive.

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‘Twas the night before Christmas (2018)

discomfort — No one has to believe this. And for some, it’s all they believe. Not only is it the price, it’s the path. It’s so beautiful.

‘Twas the night before Christmas (2018).

Will this be my final Christmas Eve?

Note: i write this post 60 days before this goes live. Not only could this be my final Christmas Eve, it could also be my final October 24th.

.think .differently means something only if i do it.

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What are you afraid of?

Reflections from the longest (timewise) trip ever (Orlando to Vail) a few days ago…

air travel — Leaving Orlando the other day.

iPhone deconstructed — First class seats.

Look closely and it will make sense….Denver snow on a field as we near the runway.

Westin Vail…checked on airport to Westin shuttles. There are none. Hadn’t heard from the client regarding my request for pre-arranged airport transfer.

What are you afraid of?

In life or three days ago?

Three days ago.

i was afraid i wouldn’t get to the speaking venue by 8am the next day.

All told, it took 16 hours from door to door.

In life.

i’m afraid there are people who are afraid of life and there’s nothing i can do.

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