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Final 120 Days

TED Talk – Go The Extra Inch

TEDx AUK speech went live yesterday. Surreal.

TED Talk – Why Going The Extra Mile Is A Flawed Concept – And What To Do Instead.

Incredible opportunity to share a remarkable concept with the world.

Go The Extra Inch.

Going the extra inch focuses on initiating small, seemingly insignificant gestures. Actions that every person can do all day, every day, day after day, in service to others.

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Categories
Final 120 Days

Go the extra inch

go the extra inch
Yesterday at Disney’s Magic Kingdom.

Go the extra inch.

So easy.

So simple.

A fraction of the effort compared to the extra mile.

Any effort that surprises and delights creates the “wow-factor”.

Creating unexpected and delightful surprises can and should become a habit.

Just like not going the extra mile all the time becomes a habit.

Going the extra mile is a flawed concept.

Did a TEDx Talk about it.

There’s a time and a place for the extra mile, but it’s the exception not the rule.

We insidiously let what we can’t do (the extra mile) stop us from what we can do (the extra inch).

Th other insight is that we cheat ourselves out of so much joy, meaning, and purpose because most of us never use the extra inch for our own personal transformation – moving from survival mode to thriving mode.

Why?

Because we let what we can’t do (extra mile) stop us from what we can do (extra inch).

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Categories
Disney Leadership Book

Google Disney Keynote Speakers

Disney Innovation Keynote Speakers
Moving away from business suits.

Google Disney Keynote Speakers.

What did you find?

You know how that happened?

Going the extra inch everyday for 10 years.

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Categories
Disney Leadership Book

20 years of offsite field research

Twenty years of offsite (off-Disney) field research around the world has revealed a unique opportunity to gift the world with the antithesis of going the extra mile.

It’s a gift that provides the solution to delivering world-class customer service that far exceeds the going the extra mile hypothesis.

Note: After serving for 15 years in Walt Disney World operations, i then spent another 15 years creating Magic as a Disney Institute speaker, and have been running my own “Disney” speaking business since 2014.

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Rethink

Going the extra mile is a flawed concept

Emirates Skywards
This trip will be old news by the time this post goes live on May 28.

Going the extra mile is a flawed concept and what to do instead.

This is what the TED Talk covered.

American University of Kuwait (AUK) is the host venue.

The speech is a month away and then a month after the speech, this post gets published. Weird. And cool.

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.