Go the extra inch. So easy. So simple. A fraction of the effort compared to the extra mile. Any effort that surprises and delights creates the “wow-factor”. Creating unexpected and delightful surprises can and should become a habit. Just like not going the extra mile all the time becomes a habit. Going the extra mile […]
Google Disney Keynote Speakers. What did you find? You know how that happened? Going the extra inch everyday for 10 years. • • • • • This website is about our MIND. To read today’s post about our BODY, click here. If you want to stay on this site and read more posts from this Blog, click here.
Twenty years of offsite (off-Disney) field research around the world has revealed a unique opportunity to gift the world with the antithesis of going the extra mile. It’s a gift that provides the solution to delivering world-class customer service that far exceeds the going the extra mile hypothesis. Note: After serving for 15 years in […]
Going the extra mile is a flawed concept and what to do instead. This is what the TED Talk covered. American University of Kuwait (AUK) is the host venue. The speech is a month away and then a month after the speech, this post gets published. Weird. And cool. • • • • • This […]