improvement – Disney Leadership Keynote Speaker

All improvement is incremental

All improvement is incremental…

Improvement stems from the magic of compound interest.

Countless small iterations.

In hindsight, it turns out that each iteration required all the preceding iteration attempts— all the failures and the successes.

The more you try, the more you fail.

The more you fail, the closer you get to improvement. Until one day, a small, never-been-tried tweak or a sudden, random idea creates a eureka moment.

What feels like a breakthrough in reality is a culmination of small, almost invisible positive steps toward the eureka moment.

This is great news.

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Disney’s Continuous Improvement Process

Magic Kingdom entrance — Once upon a time there was a challenge with the Walt Disney World Railroad.

The road to excellence has no finish line.

Clicking through the other four blogs at the end of the paragraph below you’ll learn about Magic Kingdom’s “poster-child” story for how the new Guest Satisfaction Measurement process began transforming the way front-line Cast Members had a voice for positive change.

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iPhone 7, 7 Plus, and writing everyday at Walt Disney World

Rocking chairs at Hall of Presidents…both photos (below) taken from the same chair.

Disney's Liberty Square Christmas shop — Photo with iPhone 7 Plus

iPhone 7, 7 Plus, and writing everyday at Walt Disney World…

Last night i sat in a rocking chair (top pic) to continue an epic writing challenge. While pausing to think, i took two photos of the same thing. One with the iPhone 7 fully zoomed, and one with the iPhone 7 Plus fully zoomed.

The 7 Plus camera zoom is remarkably better than the 7.

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This website is about our MIND. To read posts about our BODY, click here.

Disney Cast are committed to continuously improving

Disney Springs restaurants — Lunch at Splitsville with Family and the first time using new Disney Springs parking garage (middle left edge).

i tell people in my speeches that Disney Cast Members are never satisfied. It’s a challenging concept for “outsiders” to grasp the profound beauty (and sheer magnitude) of this.

Bottomline, every (with few exceptions) Cast Member is committed to continuously improving the Guest experience (and the Cast and Business/Financial experience). It’s a deeply engrained part of Disney culture.

Disney habits.

Disney has taken the parking garage experience to a brand new level.

There are sensors above every parking space.

This provides real-time communication to arriving Guests on what level (even down to the row) they can expect to find a parking space.

Of course this is a huge “Wow!”.

And i can’t help but wonder if people in mid-life could get to a place where they are never satisfied – with improving their own personal well being. At Disney this is called “Internal Customer Service”.

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This website is about our mental attitude. To leave this site to read today’s post on my physical health website, click here.