Categories
This Is Just For Me

Disney’s Continuous Improvement Process

Magic Kingdom entrance
Once upon a time there was a challenge with the Walt Disney World Railroad.

 

The road to excellence has no finish line.

Clicking through the other four blogs at the end of the paragraph below you’ll learn about Magic Kingdom’s “poster-child” story for how the new Guest Satisfaction Measurement process began transforming the way front-line Cast Members had a voice for positive change.

 

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This website is about our mental attitude. To easily leave this site to read today’s post on jeff’s physical health website, click here.

 

Categories
Dear Son

iPhone 7, 7 Plus, and writing everyday at Walt Disney World

Rocking chairs at Hall of Presidents
Rocking chairs at Hall of Presidents…both photos (below) taken from the same chair.

 

Disney's Liberty Square Christmas shop
Photo with iPhone 7 Plus

 

Disney's Liberty Square Christmas shop
Photo with iPhone 7

 

iPhone 7, 7 Plus, and writing everyday at Walt Disney World…

Last night i sat in a rocking chair (top pic) to continue an epic writing challenge. While pausing to think, i took two photos of the same thing. One with the iPhone 7 fully zoomed, and one with the iPhone 7 Plus fully zoomed.

The 7 Plus camera zoom is remarkably better than the 7.

 

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This website is about our MIND. To read posts about our BODY, click here.

 

Categories
Things I Learned Yesterday

Disney Cast are committed to continuously improving

Disney Springs restaurants
Lunch at Splitsville with Family and the first time using new Disney Springs parking garage (middle left edge).

 

i tell people in my speeches that Disney Cast Members are never satisfied. It’s a challenging concept for “outsiders” to grasp the profound beauty (and sheer magnitude) of this.

Bottomline, every (with few exceptions) Cast Member is committed to continuously improving the Guest experience (and the Cast and Business/Financial experience). It’s a deeply engrained part of Disney culture.

Disney habits.

Disney has taken the parking garage experience to a brand new level.

There are sensors above every parking space.

This provides real-time communication to arriving Guests on what level (even down to the row) they can expect to find a parking space.

Of course this is a huge “Wow!”.

And i can’t help but wonder if people in mid-life could get to a place where they are never satisfied – with improving their own personal well being. At Disney this is called “Internal Customer Service”.

 

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This website is about our mental attitude. To leave this site to read today’s post on my physical health website, click here.