Disney’s Continuous Improvement Process

Magic Kingdom entrance
Once upon a time there was a challenge with the Walt Disney World Railroad.


The road to excellence has no finish line.

Clicking through the other four blogs at the end of the paragraph below you’ll learn about Magic Kingdom’s “poster-child” story for how the new Guest Satisfaction Measurement process began transforming the way front-line Cast Members had a voice for positive change.




This website is about our mental attitude. To easily leave this site to read today’s post on jeff’s physical health website, click here.


By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.