Tag: DU

Happy present DU moment

My Disney Experience app
Screenshot while walking to Disney University yesterday morning. Checking Disney’s Magic Kingdom ticket availability. After a short wait, it was available. This gave me a great option.

Sometimes, like yesterday morning, i like having a specific place to walk to.

Why?

A goal.

Why?

To add motivation to a morning when you you aren’t particularly feeling like a robust walk.

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This website is about our MIND. To read today’s post about our BODY, click here.

Detail secrets

4-second video: DU. Attention to detail is our (Disney’s) secret.
Two retirees at Magic Kingdom entrance
Does that guy’s hat say, Glacier National Park?

Exceed expectations, pay attention to details.

dad

While at Disney Institute (DI), early in my DI career, i developed and operationalized this “Disney Customer Service” mantra. It wasn’t the content specialist designer mindset that created this. It was me trying to simplify a sparkly-design mentality. The bells and whistles, pixie-dusted vernacular had our (paying) audience blinded to the simple Disney DNA. i made and continue to make it my life’s work to deconstruct and then reconstruct Disney’s world-class operational DNA. “Pay attention to details, exceed expectations.”

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This website is about our MIND. To read today’s post about our BODY, click here.