August 2025 – Disney Leadership Keynote Speaker

Jimmy Carter RIP

Jimmy Carter's memorial service — January 09, 2025. Incredible lineup. Impressed.

Disney Institute Quality Service open enrollment program facilitators — Photo: 2008+-? Another incredible lineup. Me, Byran, Mickey, and a Jamaican Disney Institute participant during a time when Usain Bolt had inspired the move i’m doing. He and his team did it first and then i asked to do one with him and Bryan (my co-facilitator).

Didn’t watch most of this service but the parts i did watch were incredibly inspiring.

Ps. Was preoccupied with working diligently on my Disney Keynote Speaker business. Cheryl had it on in the adjacent room so i could hear it while i worked.

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This website is about our MIND. To read today’s post about our BODY, click here.

In Disney’s mind

Disney leaders at a January 2025 reunion — Leaders that helped open (1988) Disney’s Grand Floridian Resort. L-R: Laura, Kathy, Rick, John, Barry, me, Sonya, Spencer, Jean, Craig, and Tracy. Photo: January 7, 2025.

In Walt Disney’s mind, nothing was impossible.

Walt famously said, “It’s kinda fun to do the impossible.”

Today’s posts are photos of a small band of Resort Operations Leaders from the 1970’s through today (Jan 2025). We gathered two days ago to keep the bond, the memories, and the laughs alive.

Walt’s attitude is what made Disney a world-famous Customer Service organization.

Everyone in today’s pictures helped protect, maintain, and improve Walt Disney’s legacy for excellence.

Note: Thanks to Rick Allen, the event organizer, for capturing and sharing today’s photos. Believe it or not, i didn’t take a single photo. Intentionally.

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This website is about our MIND. To read today’s post about our BODY, click here.

New year only at Disney Institute

Disney institute social media post — Bold image. Alluring. Important topic.

A few years before leaving Disney Institute (DI) and retiring from Walt Disney World in 2014, DI stopped offering Disney’s Approach to Creativity and Innovation.

Well lookie here (the photo above).

Nice to see DAMCI (Disney’s Approach to Managing Creativity and Innovation) attempting a comeback. Hope it works this second time around.

We stopped offering it because demand didn’t justify running it.

But now, second week in January (2025), a revival.

PS. Simultaneously while removing DAMCI from our offerings, we did the same thing (for the same ‘low customer interest’ reason) with Disney’s Approach to Brand Loyalty (DACL). DACL stands for Disney’s Approach to Customer Loyalty.

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This website is about our MIND. To read today’s post about our BODY, click here.

Disney CEO and me

Disney CEO Michael Eisner and Frank Wells, COO — September 1984. Cheryl and i started the same time these two joined Disney. Disney needed someone at the very top, and someone at the very bottom.

Jeff’s rap song

Written while having fun thinking about how to tell prospective clients that i’m not an entertainer, but i have been told i’m entertaining.

Rev: 11.14.21

i’m not an entertainer, but i am entertaining

i’m not a king, but i am in a kingdom

It’s not the magic that makes it work, it’s the work that makes it magic

(that’s as far as i’ve ever gotten…likely to never be finished)

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This website is about our MIND. To read today’s post about our BODY, click here.

Five “justs”

Disney customer service keynote speaker — Stumbled on this Disney Keynote photo. Clearing (deleting) texts yesterday and stumbled on three photos i didn’t know i had. The conference photographer texted them soon after the event. This is the first one.

Five ‘justs’:

Just lead
Just engage
Just serve
Just love
Just improve

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This website is about our MIND. To read today’s post about our BODY, click here.