(photo: Dennis Snow is a very special person. A Disney expert. A successful small business owner. A former colleague. A friend.)
Arrogance means pride. It also means conceit.
Proud and conceited, though related, are two very different things. Pride stems from a feeing of gratitude, joy, contribution, expertise. Conceit stems from being excessively proud, and vain.
Dennis truly is a Disney expert (and very proud grandfather) who is grateful and joyful in making a significant contribution.
So anyone claiming to be expert will be thought of in one of two ways: credible or arrogant.
This is a scary proposition for a newbie (with 30 years of Disney experience) in this “self-employed Disney space”.