Culture – Page 6 – Disney Leadership Keynote Speaker

Should we prepare for battle?

Glacier National Park — How do we lead ourselves and others over tough terrain?

Should we prepare for battle?

What battle?

The battle to win the hearts of your employees.

Your mission is extraordinary for your customers.

In your recent town hall, you observed frontline employees actively disengaged and even some eye-rolling as the leadership team spoke.

Now here’s the question that everyone wants to ace, but you might feel like you are falling short.

“Do your leaders deliver your customer mission to your employees?”

The degree to which a leader demonstrates genuine care is the degree to which those employees pass that genuine care onto their customers.

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Is this the first step for anything?

cultural adjustment cycle — In nature, there is ebb and flow. Same with belief. Expect to have doubt and fear with your beliefs. Spend your life chipping away at everything inhibiting your belief.

Is this the first step for anything?

Belief?

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This website is about our MIND. To read today’s post about our BODY, click here.

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What if we could live in a bold world like this?

United flight info — Only booked a one-way flight to Glacier National Park. At $235, plus $25 for a few perks, this is a decent price to Kalispell.

What if we could live in a bold world like this?

Like what?

A bold world where we didn’t think in terms of limitations.

Instead, our world (or Company culture) only thought in terms of innovative possibilities?

Possibilities.

Nothing less.

Our driving goal is scalability and sustainability.

And the word impossible doesn’t exist.

Learn to love some things you’ve been taught to fear.

Can you imagine?

How amazing is that?

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.

RIP common sense

Last night from the restaurant, in the distance, the Orlando Eye. Common sense tells us to look to the horizon (future). Almost imperceptible.

Culture is the most powerful tool we have to change behavior.

Personally and professionally.

Let’s focus on personally right now.

All our life we are selfishly robbing from common sense, which insidiously erodes our standards.

Common sense can’t reason with excuses, distractions, or fear.

Because of this inability to reason, excuses, distractions, and fear easily outsmart common sense.

In our efforts to find shortcuts to save time and or money, and to avoid pain or embarrassment, we take creative (and what appears to be innocent) shortcuts.

What we accept by default becomes our standard.

RIP common sense.

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This website is about our MIND. To read today’s post about our BODY, click here.

Why would you make a new employee wait five years?

Photo: screen shot from LinkedIn yesterday.

Disney Cast years of service awards — Photo taken yesterday from my office bookshelf.

Top photo summary: Based on the Amazon employee’s status update, Amazon doesn’t recognize an employee’s 1-year anniversary. But they do celebrate 5-years with a special employee ID.

Bottom photo summary: Disney recognizes 5-year employment anniversaries like Amazon, but also celebrates the first-year anniversary with a special Steamboat Willie Service Pin for the Cast Member’s name tag. Additionally, a new “years of service” pin is awarded at every five year anniversary. The Pinocchio statue also came with a 30-year service pin to wear on my Disney name tag.

So i have seven pins:

1, 5, 10, 15, 20, 25, and 30

Disney over-focuses on the same things others under-focus on or ignore.

Why would an organization not focus on an early, celebratory win, on the first company anniversary?

Why?

And what’s to be gained culturally by celebrating one-year anniversaries?

The thinking that went into Disney’s cultural norm versus Amazon’s illustrates the power in .thinking .differently

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This website is about our MIND. To read posts about our BODY, click here.