This Is Just For Me – Page 27 – Disney Leadership Keynote Speaker

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

A galley copy of Lee Cockerell's 2nd book, The Customer Rules (Super Dome on left) — A galley copy of Lee Cockerell’s 2nd book, The Customer Rules (Super Dome on left)

Have we read The Customer Rules: The 39 Essential Rules for Delivering Sensational Service, by Lee Cockerell?

It was released 102 days ago on March 5, 2013.

Should we read it?

Our attitude is directed by our thoughts.

Our thoughts are directed by our actions – actions like what we choose to read.

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PS. I’d read it (buy it here) if you have customers and want them to experience remarkable service. Lee’s book is the best Customer Service book ever written. Bold claim. Calls ’em likes I sees ’em.

Has anyone ever suggested this to you before?

Secret Sevice must always be looking for nuance — notice that someone always has to be paying attention to nuance

Rarely, if ever, does anyone suggest this to us?

All of life is leadership.

Yesterday many friends and I (and his family) lost a close friend to suicide.

Our greatest trials come from our biggest denials.

For a quick health snack, click Lane8.

The most invigorating tactic to make progress

The most invigorating tactic to make progress. Stop. Preparing.

Stop preparing to live.
Stop preparing to get organized.
Stop preparing to be courageous.
Stop preparing to take risks you have always wanted to.

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What makes Sunday bloody Sunday?

old sayings — As a child, I remember hearing adults say, “He pissed his life away”.

What makes Sunday bloody Sunday?

That haunting feeling we have from not living the life we had dreamt of as a child.

The only thing that makes this worse is telling ourselves this is permanent.

With all the local buzz about the Walt Disney World marathon, we can’t help but fantasize about better health. Not to be a downer, but we need to come to terms with this reality.

What two things have been occupying your thoughts this past week?

photo of Seth Godin's newest book, THis Might Work — Seth Godin’s newest book arrived from China, and weighs 19 pounds

Been on vacation for a week now, reflecting on two dominating thoughts:

2012
2013

As cliche as “out with the old, in with the new” may sound, there’s something unusually exciting about it this time.

From here, I’m heading over to the Next Blog to continue writing…