Should we prepare for battle?

Glacier National Park
How do we lead ourselves and others over tough terrain?

 

Should we prepare for battle?

What battle?

The battle to win the hearts of your employees.

Your mission is extraordinary for your customers.

In your recent town hall, you observed frontline employees actively disengaged and even some eye-rolling as the leadership team spoke.

Now here’s the question that everyone wants to ace, but you might feel like you are falling short.

“Do your leaders deliver your customer mission to your employees?”

The degree to which a leader demonstrates genuine care is the degree to which those employees pass that genuine care onto their customers.

 

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Three critical questions to put up or shut up

Orlando Innovation Keynote Speaker
Write it down. Publish it even.

 

What attitude do you want to live with?

Why do you want live with that attitude?

What are you prepared to do to live like that?

 

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It’s easy to make decisions

Disney Keynote Speaker
Last week.

It’s easy to make decisions when you know what your values are.  – Roy Disney

 

You don’t need more time, you just need to decide.

Easy to say.

Hard to embrace.

Why?

Deciding is difficult because decisions come with responsibility. It’s better and easier to not decide, our lizard brain says.

Responsibility can make us look like a hero if we handle it well (like physical health).

Responsibility can make us look like a hypocrite if we handle it poorly (again, like physical health).

So, oftentimes, it’s easier and better to not decide.

How to not decide?

Ask for more time.

If you have more time, you can move away from the decision.

Maybe someone else will make it for you.

Maybe it won’t need to be made at all.

Yeah, like what are the odds of our health becoming nothing to defend.

 

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To teach is to learn twice

Glacier Red Bus Tours
The Red Bus Tours are a signature way to see Glacier National Park for the first time.

 

i’ve been writing these blogs for nearly a decade, and one of the best things that’s ever happened (besides getting to read them) is the opportunity i have to dwell in truth all day, every day.

To reflect, to act, and to hope.

This is power food for personal and organizational leadership.

 

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Who says this every day, “i am Disney”?

Disney Institute Speakers
From social media..i think this was in Canada and posted on Twitter.

 

Who says this every day, “i am Disney”?

Certainly, the Disney Institute Facilitators that taught this one-day course in Canada.

My wife Cheryl, who’s 35th year at Disney begins in September.

And of course, every Cast Member who ever was, is now, or ever will be.

And all of this presumes Cast Members worked for many years before retiring or moving on.

 

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