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Quotes

Disney’s Chain of Excellence, jeff-style

Lilo and Stitch
Glacier National Park (GNP).

Disney’s Chain of Excellence, jeff-style. another 5-post riff day.

Leaders –> Employees –> Customers –> Reputation –> Improve

Leaders set the Internal service culture for employees.

dad

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Categories
Quotes

Lead

Hey hey from Disney
Glacier National Park (GNP).

Lead like you mean it.

dad

Today’s five posts are themed to the five core Disney Organizational Vibrancy topics i teach as a Disney Keynote Speaker, coach, and author.

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Disney Leadership Book

Always as in, always

Watching Bob Iger’s Masterclass yesterday.

Always remember your focus determines your reality.

Always.

As in always.

Dream big.

Get there.

Stay there.

Always.

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Disney Leadership Book

To the encouragers

no smoking at Walt Disney World announcement
Breaking news: With today’s five posts, a decade of prolific blog writing concludes – without missing a single day.

To the encouragers.

And it’s a disproportionately small group…

Thank you.

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This website is about our MIND. To read today’s post about our BODY, click here.

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Categories
Disney Leadership Book

Leaders

Vision

Every leader can articulate their vision in a clear, concise, compelling way to their direct reports, their peers, and their boss.

 

Involvement

Every leader can articulate, to anyone, the difference between training for compliance and developing for commitment.

Structure and processes are key.

 

Accountability

Every leader uses the employee-customer-business three-legged stool. Every leader uses the technical-managerial-behavioral three-legged stool.

Metrics and expectations are prioritized.

 

Commitment

Every leader spends a corporately agreed upon amount of face-time with direct reports. Front-line leaders would be 80% minimum.

Every leader uses a corporate-wide Continuous Improvement Process.

Every leader uses a corporately-approved three-tiered recognition structure: Employee to employee, leader to employee, company to employee.

Every leader completes a corporately approved leadership development session, including a 360 evaluation from boss, self, peers, direct reports (or partner if no DR).

 

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