Tag: Keynote

Tools

Tools.

Airport travel delay greeting.

How did you measure the difference?

Was the difference an extra mile or inch?

Wow!

Demographics, and, psychographics.

•  •  •  •  •

This website is about our MIND. To read today’s post about our BODY, click here.

Harsh Reality

Three dinners.

No celebration, no milestone, no promotion, no holiday. It’s simply been a long day/week/month/year and you don’t feel like cooking. So you go to a nice, but def not fancy, place. Outback, Chilis, etc.

One’s amazing. One’s awful. One goes just the way you thought it would go.

•  •  •  •  •

This website is about our MIND. To read today’s post about our BODY, click here.

Day One

dark image with the word SERVE
dark image with the word Day One

9:00 AM.

Monday.

Disney University.

A classroom with 50 people, including two instructors.

Everyone is brand new, first day at Disney, except the instructors. A full-day class called Disney Traditions. Every brand new Disney employee (Cast Member) attends this on Day One, no exceptions.

It’s January 25…1982.

By the end of the day everyone, including me, was crystal clear about our top three priorities, in priority order.

  1. Make people happy
  2. Pick up trash.
  3. Do the job you were hired to do.

•  •  •  •  •

This website is about our MIND. To read today’s post about our BODY, click here.

Book and keynote notes, mind

disney customer service speaker
Recently uploaded a ton of photos from old-school digital storage blocks. Photo: Me onstage during keynote.
disney customer service speaker
My attempt to put the audience at ease using ‘Jungle Cruise humor’. “Security wanted me to ask if anyone here lost a big wad of cash with a rubber band around it.” Inevitably multiple people will raise their hand. Then i pull out a large rubber band from my pocket. And announce, “They found your rubber band.”

Go The Extra Inch might be a Keynote title that i always use.

Over-Focus might be the best book title.

Go The Extra Inch might be the best subtitle for the book title, Over-Focus.

•  •  •  •  •

This website is about our MIND. To read today’s post about our BODY, click here.

SDS Context

Mickey Mouse drawing by Jeff Noel
January 25, 1982. Disney University. The first MM drawing was pathetic.

Service, Disney Style. Context…

Books?

Spring Grove, PA.

Traditions – 3 jobs.

Draw Mickey – twice.

4 Basics…

  1. Goal
  2. Tools (free, unlimited)
  3. Reason
  4. Consistency

•  •  •  •  •

This website is about our MIND. To read today’s post about our BODY, click here.