Disney Leadership Keynote Speaker
Five daily blogs about life's 5 big choices on five interconnected sites.
Wrote, addressed, and dated 45 postcards yesterday.
So?
Can’t recall ever doing that in 59 years on our planet.
This year is the first time visiting Glacier National Park five times in one Summer too.
And every day of writing five daily, differently-themed blog posts beats the old record by one day.
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This website is about our MIND. To read today’s post about our BODY, click here.
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Three Mountain Goats on Mt Oberlin Trail from jeff noel on Vimeo.
And, you must be vigilant in deciding what and how to measure.
Measuring customer satisfaction is dangerous.
Measuring customer love is harder, and exponentially better.
At Disney, we measure the four key drivers to Guest Satisfaction but only share the percent excellent with our Cast.
If we included all the “good” and “very good” ratings, we’d lull ourselves into a false belief that our Guests (and Cast) love us.
Good and very good aren’t good enough.
Not for love.
For love, your customers must feel some emotional connection and an undeniable commitment from your organization that they mean everything to you.
PS. To make our lives challenging, there are things that can be measured that don’t matter, and things that matter that can’t be measured. Satisfaction can be measured, love, not so much. Generally though, love can be measured by repeat visitation and intent to definitely recommend.
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This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Walt Disney was not perfect.
He struggled with many things, like the rest of us.
Yet his ability to see the most important things clearly, and see a better tomorrow, made him the Customer Service legend he is today.
Ever notice how things at Disney Theme Parks look so fresh, new, like day one? It’s a philosophy that comes directly from Walt. Walt said…
To Walt, the goal is clear, concise, and compelling…
To compellingly connect emotionally you must communicate his message of happiness through a pristine setting.
Day one refers to the vision, drive, commitment, passion, energy, and hope (the very first day you launch your company) that your product or service will change the lives of many people – possibly enough people to influence the world.
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This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Mount Rustmore Disney’s Castaway Cay from jeff noel on Vimeo.
A backstage look at a Disney figurine photo shoot.
Backstage is the part our Guests never see.
Think of backstage this way…
Why does it take years to write and publish a book?
Do it and the answer will be clear.
Now, apply that to doing seven books.
Writing about writing, and writing about writing in Glacier is very motivating to me.
That’s why i’m doing it.
The odds of anyone caring but me are super low.
Remember what i always say, “Find a million ways to stay motivated.”
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This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Yesterday i wrote about the Guest arrival experience in the 1970s.
We pick up today where we left off – on the Park side of the turnstiles – officially inside Disney’s Magic Kingdom Theme Park.
There are two tunnel-like entrances to choose from.
One on the far right and one on the far left.
And in between is the giant flora Mickey Mouse face, made from flowers.
This is an emotional greeting and a fantastic gateway to the other side.
You see, there’s an earthen berm around Magic Kingdom – a curtain if you will, to build the anticipation for a show that’s going to start as soon as you pass through it.
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This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.