Disney Leadership Chain of Excellence Disney has the same five pillars every company has: leaders, employees, customers, reputation, improvement. Leaders drive the employee experience. Employees drive the customer experience. • • • • • This website is about our MIND. To read today’s post about our BODY, click here. By jeff noel Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites. View all of jeff noel's posts.