Hurry up and wait

Disney security check point
Arrived at Magic Kingdom security checkpoint at 6:50 AM. Waited patiently for it to open.

Scheduled to do today’s Disney Customer Service keynote speech exactly a year ago. Then Covid-19 cancelled the conference business.

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This website is about our MIND. To read today’s post about our BODY, click here.

Going to Walt Disney World

Disney Bus transportation has many faces. This one from yesterday’s walk home.

Drove to Walt Disney World yesterday and parked the antique car at Disney’s Grand Floridian Resort and Spa. In the car are clothes for work tomorrow. Walked home. Passed Magic Kingdom, Disney’s Contemporary Resort, the Tron Attraction, and Disney University.

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This website is about our MIND. To read today’s post about our BODY, click here.

Harsh Reality & Astonishing Paradox

Disney Leadership
Jungle Jeff and George Kalogridis at 2014 Disney Cast Service Awards.

Hello. No Disney dream. Kid watching Disney. College Program. Jungle Cruise. PPP. Books? Thesis. Dinners. SID. THE goal?

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This website is about our MIND. To read today’s post about our BODY, click here.

Behind the scenes opening

Walt Disney quote
While in elementary school, what did you dream about doing as an adult?
  • Welcome and 4 questions: 2 mins
  • College: 2 mins
  • Easter: 2 mins
  • PPP: 1 min
  • Books: 1. min
  • Thesis: 1 min
  • 3 dinners: 2 min (SID)

11 mins total.

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This website is about our MIND. To read today’s post about our BODY, click here.

4 Disney Customer Service questions

Mr Incredible tool
Who didn’t want to be a superhero as a child?

Four Disney Customer Service questions:

  1. Please stand if you are doing now what you dreamt about doing in elementary school.
  2. Please stand if what you dreamt about in elementary school revolved around world-class customer service.
  3. Please stand if what you are currently doing is improved with world-class customer service.
  4. Please remain standing if ou have nothing more to learn about customer service.

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This website is about our MIND. To read today’s post about our BODY, click here.