Practice attitude

disney speaker Jeff Noel at Advent Health
The “practice speech” went much better than expected.

Practice helps you get better. It’s proportional to the quantity and quality of your reps.

dad

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This website is about our MIND. To read today’s post about our BODY, click here.

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Time is all you have

Classroom schedule at Disney U
Walked here to record a 9-second client video.

Don’t regret not feeling the pressure (and joy) of living like your clock is running out.

dad

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This website is about our MIND. To read today’s post about our BODY, click here.

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www.mind

Disney’s Goofy hat
Goofy’s thoughts. Your thoughts. Twin-zie’s’? Or completely different? Prepping for a 5,000-person Disney Customer Service Keynote Speech at Disneyland next week.

What we accept by default becomes our standard. Be intentional.

dad

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This website is about our MIND. To read today’s post about our BODY, click here.

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Mental venom

Michael Jr conference table
2018 i think, in Louisville, KY.
Jeff Noel and Michael Jr
One smiles, the other doesn’t.
Jeff Noel and Michael Jr
Same two, reversed: one doesn’t smile, one does.

Your negative thought is your snake bite. Your level of helplessness is the venom’s power.

dad

What you think about may seem beyond your control. But what you do with what you think is fully in your control. Become immune to negative thinking’s venom.

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This website is about our MIND. To read today’s post about our BODY, click here.

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Questions are a gift

post it note with three questions
From three years ago. Timeless questions.

Ask like you mean it.

dad
  1. What is the supreme goal of every customer service interaction?
  2. How do you achieve that goal?
  3. What motivates you to do it?
  4. How do you do it consistently?

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This website is about our MIND. To read today’s post about our BODY, click here.

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