Disney Leadership Keynote Speaker
Five daily blogs about life's 5 big choices on five interconnected sites.
Adventure is out there.
It may not be in focus.
That’s your job.
What?
To focus on it.
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This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Cheryl retires in 3 days after a 36-year Disney career.
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This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.
If Disney Ran Your Life, what would improve immediately? Balance is not a myth. Apply Disney business wisdom to personal vibrancy. #ifdisneyranyourlifepodcast on iTunes
#dothisforyou
You deserve it.
Seriously.
(csn, txt a photo of this post when you read it. thx)
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This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Disney Customer Service Mindset.
Customer service is simple – be nice enough to exceed the normal expectation.
You can be nicer if you have the ability (time, resources, energy, money, or set a new standard), but being nice enough to exceed the normal expectation is all that’s required.
Exceeding doesn’t discriminate, meaning any amount of effort that exceeds is enough to exceed, even if it’s an insignificant amount of effort.
Obviously the extra mile is a sure bet for exceeding customer expectations, but going the extra mile is not even remotely sustainable.
As simple as making eye contact and smiling.
As simple as saying please and thank you.
As simple as introducing yourself, first.
As simple as initiating a warm salutation.
As simple as being assertively friendly – meaning if you see a customer who you can tell has a question, rather than wait for the question, ask the question, “May i help you find something?”
You were going to answer the question anyway, why not initiate it.
Why would you wait?
Ever.
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This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Cheryl’s Disney trophy reads 35 years.
She doesn’t have it yet, but by the time this publishes, she will.
Yesterday she told her leader she’s retiring from Disney on Valentine’s Day.
Cheryl loves Disney.
Cheryl loves her Family.
Cheryl is going to love her freedom.
How do i know?
Because of the overwhelmingly positive impact of my Disney retirement on Halloween 2014 – it was really scary to leave after 30+ years.
Yet it was a magnificent career move.
While retired from Disney and Disney Institute since 2014, my speaking business continues to put a positive dent in our Universe.
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This website is about our MIND. To read today’s post about our BODY, click here.
If you want to stay on this site and read more posts from this Blog, click here.