Big Wow at Disney. Here’s how any organization can create a “Servant-Mindset”, go 5 for 5:
- Are you confident every employee knows the customer service bullseye?
- Have you given them the practical tool required to hit your bullseye?
- Can every employee concisely explain why they exist?
- Does every department in your organization make customer-service decisions based on the exact same decision making matrix?
- Can every employee explain your founder’s story?
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