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Disney Leadership Book

Big Wow at Disney

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Yesterday, March 15, 2020, the final day before closing for Covid-19 precautions. The foot of the Magic Kingdom wishing well.

Big Wow at Disney. Here’s how any organization can create a “Servant-Mindset”, go 5 for 5:

  1. Are you confident every employee knows the customer service bullseye?
  2. Have you given them the practical tool required to hit your bullseye?
  3. Can every employee concisely explain why they exist?
  4. Does every department in your organization make customer-service decisions based on the exact same decision making matrix?
  5. Can every employee explain your founder’s story?

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five different sites.