Post Op Day 21, mind

12-second video: Today. October 6, 2023…8:00 AM.
High Mountain Lake
Jody Maberry texted this photo yesterday. That’s me lower right. Longest hike in 50 years of visits…15 miles. Wondering if future visits will be one-eye or two-eye sighted. Btw, that’s the Continental Divide.

You will excel at world-class customer service when you excel at being a world-class customer.

dad

In sharing the Disney Compass this morning to the office manager, it dawned on me…

When you not only know your customer but understand them, you tee up “surprise and delight”.

Surprise and delight is the bull’s-eye for creating “wow“!

Anyone can create it for anyone.

Why the customer service world hasn’t embedded this as a non-negotiable is beyond my comprehension.

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This website is about our MIND. To read today’s post about our BODY, click here.

Post Op Day 20, mind

Apple Watch message from Apple
Never owned a new car. Not to save money although you do. And yet i’m always wanting THE most excellent work tool. Not trying to spend frivolously although it may seem so. Ps. The green medical bracelet comes off in mid-November.

Know what indulgence you can justify.

dad

For the first time since 2009 i seriously considered passing on the newest iPhone.

After thoughtful consideration, it got ordered.

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This website is about our MIND. To read today’s post about our BODY, click here.

Post Op Day 8, mind

12-second video: Yesterday, texted a pic and video to Cheryl to remind her where we parked.
Packed minivan
August 12. Cheryl is turning it in today, September 22. Six weeks parked without moving a single mile, and probably lonely for its driver (me).

Have a nice day 😀

Popular 1970’s saying

Today Cheryl awoke to 41 degrees in Kalispell, Montana. Counting yesterday afternoon when she landed, she’s got 40 hours to do what we need done to close out 2023 and prep us for 2024.

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This website is about our MIND. To read today’s post about our BODY, click here.

Invest wisely

Mountain chalet
Canceled two reservations (during the past three weeks) at this Chalet totaling five nights. Gifted both of them to Park employees.

What’s helping you more than anything else?

dad

There’s something we do that provides a better return – more than anything else – on our time, effort, and expectations. Make sure you’re dialed into it. Make sure you know when and if it changes.

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This website is about our MIND. To read today’s post about our BODY, click here.

Eyesight update

grilled onions
Guessed Mickey Mouse eyes immediately.
7-second video: Nagatoshi exceeded my expectations.

Happy present moment.

dad

Three weeks post eye surgery update.

Vision started noticeably improving after two weeks.

After three weeks (three days ago), getting same-day noticeable improvement from the morning to evening.

Late yesterday was the first time i noticed crispness or clarity. Up until last night, all vision and improvements have contained a fog or haze.

Looking forward to sunrise this morning to spend more time enjoying the gradual vision recovery (transformation).

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This website is about our MIND. To read today’s post about our BODY, click here.