Post Op Day 21, mind

12-second video: Today. October 6, 2023…8:00 AM.
High Mountain Lake
Jody Maberry texted this photo yesterday. That’s me lower right. Longest hike in 50 years of visits…15 miles. Wondering if future visits will be one-eye or two-eye sighted. Btw, that’s the Continental Divide.

You will excel at world-class customer service when you excel at being a world-class customer.


In sharing the Disney Compass this morning to the office manager, it dawned on me…

When you not only know your customer but understand them, you tee up “surprise and delight”.

Surprise and delight is the bull’s-eye for creating “wow“!

Anyone can create it for anyone.

Why the customer service world hasn’t embedded this as a non-negotiable is beyond my comprehension.

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.