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Disney Leadership Book

Plan B thanks to Matthew

Southwest boarding pass
Hurricane Matthew created the need or a plan B.

 

The scariest hurricane season (in the 32 years i’ve lived here) i can remember was 12 years ago (2004) when the eyes of Charlie, Jean and Francis came to Walt Disney World in a six-week window.

Imagine experiencing three powerful hurricanes going over your home in six weeks.

Now, Hurricane Matthew keeps creeping West, toward Florida’s Eastern coast.

My client mitigated the worry of my original connecting flight through Baltimore being canceled and thus leaving my Family to weather the storm without me.

My client didn’t even flinch at rebooking (and paying the change fee) me on a non-stop to Tampa and suggesting i rent a car.

Emotion trumps everything when it comes to loyalty.

 

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