World Class Customer Service mindset

Disneyland
While sitting on a Disneyland bench eating ice cream, this happened.

World Class Customer Service mindset.

First impression upon entering the Disneyland property?

Breath-taking quality.

World-class attention to detail.

Countless world-class efforts to create the vacation of a lifetime for every Guest.

Period.

Any shortcuts or cutbacks people riff about on social media, well, have you been a Guest at a Disney Destination recently?

It’s freaking Magical.

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This website is about our MIND. To read today’s post about our BODY, click here.

Recognize everyday Magic

Disney leadership recognition tool kit
Disney Leadership recognition toolkit.
Disney leadership recognition tool kit
Size context, added a pen.

Recognize everyday Magic?

Not when we are in a hurry.

But when we are not in a hurry, Magic.

Everyday.

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This website is about our MIND. To read today’s post about our BODY, click here.

Magic Happens

Magic Happens Disneyland
World premiere of Disneyland’s Magic Happens parade. Yesterday, February 28, 2020.
Magic Happens parade
Mickey opens the parade, he doesn’t close it. Classic .think .differently moment.

Magic Happens.

It’s your call as to how often and for how long.

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This website is about our MIND. To read today’s post about our BODY, click here.

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It ain’t the Disney Magic

Disney Keynote Speakers
Met a Disney Institute colleague at DU for lunch yesterday.

 

Disney Keynote Speakers
Disney University yesterday for lunch.

 

The harder i work, the more Magical things get.

PS. It ain’t the Magic that makes Disney work, it’s the work that makes Disney Magic.

 

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Making Magic every day for 30+ years (some of it caught on film)

Disney Institute Keynote Speakers
No shortage of photos, most of them from my camera and in recent years, my iPhone.

 

Simplicity is difficult.

Which is why many things seem complicated.

A picture is worth a thousand words.

Right?

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This website is about our MIND. To read today’s post about our BODY, click here.

If you want to stay on this site and read more posts from this Blog, click here.