Priorities drive habits. Habits drive results.
dad
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This website is about our MIND. To read today’s post about our BODY, click here.
Disney Leadership Keynote Speaker
Five daily blogs about life's 5 big choices on five interconnected sites.
Priorities drive habits. Habits drive results.
dad
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.

You will excel at world-class customer service when you excel at being a world-class customer.
dad
In sharing the Disney Compass this morning to the office manager, it dawned on me…
When you not only know your customer but understand them, you tee up “surprise and delight”.
Surprise and delight is the bull’s-eye for creating “wow“!
Anyone can create it for anyone.
Why the customer service world hasn’t embedded this as a non-negotiable is beyond my comprehension.
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This website is about our MIND. To read today’s post about our BODY, click here.

Know what indulgence you can justify.
dad
For the first time since 2009 i seriously considered passing on the newest iPhone.
After thoughtful consideration, it got ordered.
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This website is about our MIND. To read today’s post about our BODY, click here.



Every day is Super Bowl Sunday at Disney. Transfer that to your attitude and see what happens.
dad
It was weird driving to Disney’s Golden Oak today.
Why?
Because i prefer to bicycle there.
But on the two-week anniversary of eye surgery #2, Doc still wants me to be a couch potato. So i drove this morning.
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This website is about our MIND. To read today’s post about our BODY, click here.
Rain is good. Except when you have an outdoor picnic without cover.
dad
Started today thinking about how lucky i am to be a citizen.
Confident the international media frequently paints us as buffoons to other countries.
All i’m saying is if it looks like a circus, sounds like a circus, and smells like a circus…it’s probably a circus.
Personally, i sure could use a break. For like…forever.
My growth mindset tells me a kinder, quieter, gentler world is in the future.
i cannot change the world but i can change my world.
• • • • •
This website is about our MIND. To read today’s post about our BODY, click here.