Tag: Culture

If you want to be on the Olympic podium, you are going to have to burn the ships. And there is never a guarantee.

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Hopeful objectives:

Assumptions (2):

1. You have said for years you want the podium.
2. i’m the only one who can get you (and your team) there.
3. Each item below will have an accountability owner. Motive for volunteers is leadership development.

Leaders:

1. Leadership Development Resource ‘jumpstart handbook’: 100 reliably effective employee development tactics to increase employee commitment.
2. Meet with who’s in charge of Galen’s Performance Development Process (PDP). Review process in detail with the PDP ‘accountability’ owner.

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This website is about our MIND. To read today’s post about our BODY, click here.

.think .differently

Mentally out of office alert…

Being out of the office for any reason provides a unique opportunity to provide exceptional service, with the hallmark goal to exceed customer expectations in every interaction.

When someone receives your out-of-office alert, the recipient is interacting with you.

How you see your out-of-office-alert commitment (obligation) is how you see everything about your customer.

Detail oriented or not detail oriented?

The customer prefers the first.

Employees default to whatever is easiest.

Skeptical?

Show me your out-of-office alerts and i’ll give you a Disney Service Consultant grade for your products (efforts).

All this begs the supreme question — What is the best way to exceed customer expectations with your various (email, phone, text) out-of-office alerts?

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This website is about our MIND. To read today’s post about our BODY, click here.