You will excel at world-class customer service when you excel at being a world-class customer.
dad
In sharing the Disney Compass this morning to the office manager, it dawned on me…
When you not only know your customer but understand them, you tee up “surprise and delight”.
Surprise and delight is the bull’s-eye for creating “wow“!
Anyone can create it for anyone.
Why the customer service world hasn’t embedded this as a non-negotiable is beyond my comprehension.
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