Never being satisfied is great motivation to improve

Disney Customer Service Speaker
It’s not the Magic that makes it work, it’s the work that makes it Magic.


Never being satisfied is great motivation to improve.

We are never satisfied at Disney.

The night we opened Pandora-The World of Avatar at Disney’s Animal Kingdom, Cast Members in every business unit debriefed what went better than expected, what went the way we planned, and what went not as good as we planned.


Because in 12 hours when we open for the second day, we want to immediately test for solutions.

As the second day unfolds, we’ll be monitoring if our tweaks make it better, produce no change, or make things worse.

At the end of day two, we debrief again.

This literally never ends.

Insight: Having this world-class level of expectation can insidiously put a drag on completing seven Disney Business books.


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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.