Should we prepare for battle?
What battle?
The battle to win the hearts of your employees.
Your mission is extraordinary for your customers.
In your recent town hall, you observed frontline employees actively disengaged and even some eye-rolling as the leadership team spoke.
Now here’s the question that everyone wants to ace, but you might feel like you are falling short.
“Do your leaders deliver your customer mission to your employees?”
The degree to which a leader demonstrates genuine care is the degree to which those employees pass that genuine care onto their customers.
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