Never being satisfied is great motivation to improve

Disney Customer Service Speaker — It’s not the Magic that makes it work, it’s the work that makes it Magic.

Never being satisfied is great motivation to improve.

We are never satisfied at Disney.

The night we opened Pandora-The World of Avatar at Disney’s Animal Kingdom, Cast Members in every business unit debriefed what went better than expected, what went the way we planned, and what went not as good as we planned.

Why?

Because in 12 hours when we open for the second day, we want to immediately test for solutions.

As the second day unfolds, we’ll be monitoring if our tweaks make it better, produce no change, or make things worse.

At the end of day two, we debrief again.

This literally never ends.

Insight: Having this world-class level of expectation can insidiously put a drag on completing seven Disney Business books.

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Access granted

Cove Cafe Disney Dream — Context to yesterday’s photos from Cove Cafe on the Disney Dream.

Knowing that i’ll be in Glacier National Park in a few days is surreal.

Why?

Because a few days ago we were on a Disney Cruise – unplanned and booked on short notice. Thank you Mickey Mouse for the Cast Member discounted rate.

Will this be my final Summer?

Will it be yours?

No one knows except for the most seriously (terminally) ill among us.

The simple 2009 act of creating a 10-year life plan has allowed a decision-making process and a surrendering process that i would never have been able to access.

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Action cures indecision

Disney Leadership speaker — Walt Disney and Fantasia Mickey, a few days ago abroad the Disney Dream.

It had long since come to my attention that people of accomplishment rarely sat back and let things happen to them. They went out and happened to things. – Leonardo Da Vinci

Action cures indecision.

Action can also lead to failure.

But we need failure to show us the way to success.

The long way is the short cut.

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There’s an insane amount of lift with momentum

Disney Institute Keynote Speaker — Using portrait mode on iPhone. Red Jammer Bus from Glacier National Park. Portrait mode.

There’s an insane amount of lift with momentum.

Insane may be the wrong word here, but i’m using it anyway.

Why?

Because of the way it feels.

Insane.

Crazy.

And in my choice, the context is wicked good crazy.

Helpful.

Beneficial.

Game-changing.

That kind of insane.

The kind that serious momentum creates.

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July is almost over (again)

Disney Keynote Speaker — Yesterday at my desk, working with a speaker bureau, snapped this pic and texted it to her. Dory is her second favorite character. i don’t have her favorite, Ariel.

July is almost over (again).

Fascinated by daily life, how to prioritize it, and how to be willing to take the risks necessary to test your priorities.

We often have the right priorities but in the wrong order.

Some of our “tests” take years or decades to determine if they are in the correct order.

A career may be a priority.

Making as much money (climbing the ladder) as you can (at all costs) may be a priority.

Perhaps it might come to your attention (through failed health or broken relationships) that a career is a great priority, but climbing the ladder isn’t.

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