Questions are a gift

post it note with three questions
From three years ago. Timeless questions.

Ask like you mean it.

dad
  1. What is the supreme goal of every customer service interaction?
  2. How do you achieve that goal?
  3. What motivates you to do it?
  4. How do you do it consistently?

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This website is about our MIND. To read today’s post about our BODY, click here.

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Operational Genius

Simplicity is operational genius.

dad

Happy Birthday Walt.

Ps. As CEO of You, Inc. you are in charge of running your life. Sounds ridiculous. And, it also sounds irrefutable. i’ve never seen complicated trump simple. Ever.

Ps. Client organizing a 5,000 person Disney Customer Service keynote at Disneyland asked me what “walk-up” music i would like. Have a half-dozen songs in my head, for a variety of reasons. Enjoy todays songs, etc.

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This website is about our MIND. To read today’s post about our BODY, click here.

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When is busy season?

11-second video: Only ones on the trail. Sunrise rolls across The Great Plains to get to the Continental Divide’s Eastern side, and us.

Let your mind race if it wants. As your seasons change, enjoy your mind’s maturity.

dad

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This website is about our MIND. To read today’s post about our BODY, click here.

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Different day, different thoughts?

mountains
Insanely beautiful, to my eye.

Control your daily narrative or it controls you.

dad

Each day brings our foundational best into play. However, our daily focus (driven by our own encouragement or opposition) can lean us to be proactive or reactive. Default to proactive and only use reactive as a last resort.

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This website is about our MIND. To read today’s post about our BODY, click here.

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Thank God for wild ideas

Disney's Animal Kingdom opening team swag
Opening team swag from 1998.

Can you imagine a world without dreams?

dad

Wild ideas are a dime a dozen. i’ll take a nickel’s worth.

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This website is about our MIND. To read today’s post about our BODY, click here.

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