Never being satisfied is great motivation to improve

Disney Customer Service Speaker — It’s not the Magic that makes it work, it’s the work that makes it Magic.

Never being satisfied is great motivation to improve.

We are never satisfied at Disney.

The night we opened Pandora-The World of Avatar at Disney’s Animal Kingdom, Cast Members in every business unit debriefed what went better than expected, what went the way we planned, and what went not as good as we planned.

Why?

Because in 12 hours when we open for the second day, we want to immediately test for solutions.

As the second day unfolds, we’ll be monitoring if our tweaks make it better, produce no change, or make things worse.

At the end of day two, we debrief again.

This literally never ends.

Insight: Having this world-class level of expectation can insidiously put a drag on completing seven Disney Business books.

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Access granted

Cove Cafe Disney Dream — Context to yesterday’s photos from Cove Cafe on the Disney Dream.

Knowing that i’ll be in Glacier National Park in a few days is surreal.

Why?

Because a few days ago we were on a Disney Cruise – unplanned and booked on short notice. Thank you Mickey Mouse for the Cast Member discounted rate.

Will this be my final Summer?

Will it be yours?

No one knows except for the most seriously (terminally) ill among us.

The simple 2009 act of creating a 10-year life plan has allowed a decision-making process and a surrendering process that i would never have been able to access.

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There’s an insane amount of lift with momentum

Disney Institute Keynote Speaker — Using portrait mode on iPhone. Red Jammer Bus from Glacier National Park. Portrait mode.

There’s an insane amount of lift with momentum.

Insane may be the wrong word here, but i’m using it anyway.

Why?

Because of the way it feels.

Insane.

Crazy.

And in my choice, the context is wicked good crazy.

Helpful.

Beneficial.

Game-changing.

That kind of insane.

The kind that serious momentum creates.

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Be careful with memories

Logan Pass wildlife — Logan Pass Visitor Center parking lot at 6,643 feet.

Life brings simple pleasures to us every day. It is up to us to make them wonderful memories. – Cathy Allen

Enjoy the memories of the past, but don’t live there.

Adventure is out there.

So is paradise.

Keep moving forward.

PS. Today’s posts are in a weird space. We return to Orlando from a four-day Disney Cruise (in real time), and, as this posts live on September 23 i’ll be waking up in Glacier National Park for the first time on trip five.

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When do you leave?

Disney Keynote Speaker — Disney and Glacier. Two lifetime favorites. Photo: July 10, 2018, from Haystack Butte. Mt Reynolds on the left. Mt. Oberlin in the foreground.

When do you leave?

Soon.

Is this really the fifth trip this Summer?

Yes, but technically today is the first day of Fall.

So, if we wanted to argue…but i don’t, so i’m still calling it “Summer”.

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