Creative Guest Satisfaction Measurement

Disney Creativity Speaker slide
GSM – Guest Satisfaction Measurement was a mid-1990’s Walt Disney World initiative. In hindsight, satisfaction is a poor word choice.

For organizational culture, motivation is oxygen. People are the blood.

dad

•  •  •  •  •

This website is about our MIND. To read today’s post about our BODY, click here.

By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.